Privacy Policy

Information We Collect

When you engage with solundraxilo's beauty platform, we collect various types of information to provide you with personalized styling services and enhance your experience. This includes personal details you provide directly, such as your name, email address, phone number, and beauty preferences.

We also gather information about your interactions with our platform - which services you browse, styling consultations you book, and products you view. Your device information, including IP address, browser type, and operating system, helps us optimize our website performance.

• Personal identification information (name, email, phone number)
• Beauty preferences and styling history
• Appointment and consultation records
• Payment and billing information
• Website usage data and analytics
• Communication preferences and marketing consent

How We Use Your Information

Your information powers our ability to deliver exceptional beauty and styling services tailored specifically to you. We use your data to match you with the right stylists, recommend products that suit your preferences, and keep you informed about services that might interest you.

Beyond service delivery, we analyze usage patterns to improve our platform, develop new features, and ensure our website runs smoothly. We might also use your information to send you important updates about your appointments or changes to our services.

• Providing personalized beauty consultations and styling advice
• Processing appointments and managing your service history
• Sending appointment reminders and service updates
• Improving our platform through usage analytics
• Marketing communications (only with your consent)
• Customer support and troubleshooting assistance

Information Sharing and Disclosure

We're selective about who we share your information with. Your data might be shared with our trusted beauty professionals and stylists to deliver the services you've requested. We also work with service providers who help us operate our platform - payment processors, appointment scheduling systems, and customer support tools.

In some cases, we may need to disclose information for legal reasons or to protect our business interests. However, we'll always try to notify you when possible and limit disclosure to what's absolutely necessary.

• Beauty professionals and stylists for service delivery
• Payment processors for secure transaction handling
• Technology service providers supporting our platform
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security and Protection

Protecting your information is a top priority for us. We employ industry-standard security measures including encryption for data transmission, secure servers for data storage, and regular security audits to identify potential vulnerabilities.

Our team receives regular training on data protection practices, and we limit access to your personal information to employees who need it for their job functions. We also maintain incident response procedures to quickly address any security concerns.

• SSL encryption for all data transmissions
• Secure, regularly monitored servers
• Access controls limiting staff data access
• Regular security assessments and updates
• Incident response procedures for security breaches

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. You can request to see what information we hold about you, ask us to correct any errors, or request deletion of your data in certain circumstances.

You also have the right to withdraw consent for marketing communications at any time, and you can object to certain types of data processing. If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Australian Privacy Commissioner.

• Access your personal information and data processing activities
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Object to certain data processing activities
• Lodge complaints with privacy authorities

Data Retention

We keep your information only as long as necessary to provide our services and comply with legal requirements. Generally, we retain personal information for the duration of your relationship with us, plus an additional period to handle any follow-up questions or legal obligations.

Different types of information have different retention periods. For example, we might keep appointment records for several years for continuity of care, while marketing consent information is deleted immediately upon withdrawal.

• Active account information: retained while account is active
• Service records: 7 years for business and tax purposes
• Marketing data: until consent is withdrawn
• Website analytics: anonymized after 2 years
• Payment information: as required by financial regulations

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. These small files stored on your device help us remember your preferences, keep you logged in, and understand how you use our platform.

You can control cookie settings through your browser preferences, though disabling certain cookies might affect website functionality. We use both essential cookies for basic site operation and optional cookies for analytics and personalization.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the bottom of this page shows when the policy was last updated.